FAQs
- What does the Price include?
Up to each tour or package, the price includes different benefits for the customer. However, the price of Journey Vietnam’s tour often includes transfer service, all meals, accommodation, entrance fees and activities included in the tour program.
- How to make a reservation?
Before making a reservation, please check the price of the tour by filling the number of pax, choosing the departure date, and clicking “Check Rates” button. Click “Book It” button to reserve the accommodation type you prefer for the tour and process to the next step.
Re-check the services you would like to book then click “Submit Booking” to navigate to the final step. At the final step, fill your necessary information in the detail information form.
Please fill correct information, especially the email address and phone number so that we can contact you to process the booking. Once finish filling the information, click “Submit” button to send the request to us.
Note: An automatic email will be sent to your email address and our salespeople will soon contact you regarding the reservation. In the meantime, you have successfully sent your request to us.
- What is the booking process?
Step 1: Check Rates
Fill in the numbers of adults, children, and infants of your group, enter your departure date and click ‘Check Rates’ button, you will see the accommodation prices.
Once you selected an accommodation, click ‘Book It’ button to continue.
Tips: To get more special discounts, please take a look at ‘Trip saving for booking together’ section where you can check rates and get a discount for booking 02 services at the same time.
Step 2: Book Extra Services
This step meets your needs in booking optional services like transfer, visa, kayaking or other interesting activities related to your current booking.
Tips: Don’t forget to book hotels, tours together in this step! It’s a smart way to get more savings.
Step 3: Submit Booking
Here you can review, add or remove your booking items, complete and submit your booking form.
After your booking is submitted, the system navigates to a ‘Thank you page and send you an automatic email listing all the services you requested.
Our travel consultant will get in contact with you within 01 working days to inform about the service availability & payment.
Step 4: Confirm Availability & Deposit
- Check availability :
After receiving your booking request, our consultant will check the availability of the services. If the services are available, our consultant will send you a payment link for the deposit by email, otherwise, we will give you some alternative suggestions.
Notice: our email may go to your spam mailbox, please check your spam mailbox if you don’t receive our response within one working day.
- Deposit:
After receiving the payment link in the email sent from our consultant, please make the deposit as soon as possible to secure your booking. When we receive your deposit payment, our consultant will reserve the services for your booking as following:
If all of the services are reserved successfully, we will send you a Confirmation Email including the deposit invoice and other useful information
If the services are fully booked and are not available, we will inform you and suggest other options. In case you no longer want to book these services, we will refund the full deposit amount.
Notice: Your booking will NOT be confirmed until we send you the Confirmation email. The remaining balance can be paid later – before departure date. For some urgent bookings or special types of promotion, 100% of the total cost will be required.
Step 5: Come & Final Payment
The full payment must be made before your departure date. The exact deadline will be confirmed by our travel consultant depending on each service you booked.
The remaining balance can be paid by Cash (VND, USD, AUD, EUR) or by credit card. For the customers who’re going to stay in Hanoi, we’re able to setup a direct meeting to collect the final payment.
Notice: Payment by cash on arrival is only applied for trips starting from Hanoi and the arrival date is before the payment deadline (confirmed by our travel consultant). All currencies are exchanged by local rate.
- Do I need to pay the deposit?
A 50% minimum deposit of the full amount (plus a bank commission fee if paying by *credit card* or bank transfer) is required to confirm your reservations. Full and final payment of the tour price must be made at least one month before departure time.
- Do you have any discount if we have more people join in our group?
Journey Vietnam always encourages guests to join our tour in a bigger group because it helps you to save the cost. Depend on each tour package or service you would like to join us, we will provide you the best offer to make the trip become more enjoyable with a friendly cost.
